Nexus is looking for a Support Engineer (m/f/d)
Operation - Berlin, Ettlingen, Stockholm and
Do you have a passion for technique, problem solving service in an IT Security environment?
Do you have a passion for technique, problem solving service in an IT Security environment? Nexus is a leading provider of security solutions and with us you will get the opportunity to support clients in various industries and learn about different technologies and products.
You will be responsible for handling customer’s issues. You will take care of the whole process: from the ticket that comes in, the reproduction of the issue, the analysis of the incident, drafting and communicating a solution. Nexus is an international company with world-class security products and an international customer base hence you will have opportunities to work with customers worldwide. You will become part of a team with competent colleagues located in Sweden and Germany.
You could be based either in Sweden in Stockholm, in France in Paris or in Germany in Ettlingen or Berlin.
What will you be doing at Nexus
As a support engineer you will handle calls and tickets coming in from our customers. Your duties, among other things, is to understand the issue, to collect all needed information during the analysis, to reproduce the issue if possible, to deliver a hotfix in case of urgency or to forward the issue to a product development team. For the analysis, you have the possibility to check logfiles and potentially you will have access the customer’s environment via remote secure access. You will cooperate with our own product owners, our developers as well as with the customer’s technical staff.
Example of technologies you will face are Windows and Linux, SQL data bases, Network and Java/ C++ based software
Who are you
We further believe that you have good communication skills, you can describe technical topics in an easy to understand language. Some knowledge around PKI, certificates, smart cards and SSL is a big plus. Your knowledge can come either from the relevant IT education and training and/or your previous work experience. We think you have a few years’ work experience from previous jobs and see this position as an exciting next step.
You are driven to work towards solving issues. You can independently plan your work. When you encounter problems, you are not afraid to face them and try out different solutions or ask for help. You work well with other people such as customers and colleagues. As a support engineer, it is important to have a positive drive, to switch context easily and to prioritize your tasks.
Nexus is a global Company, therefore its important that you can speak English and Swedish or German fluently.